Refund & Return Policy

1. Scope & Philosophical Commitment

At ProDentim™ (accessible through en-g-prodentim.org, hereinafter referenced as the “Site”, “we”, “our”, or “us”), customer peace of mind and wellness satisfaction represent the core foundation of our commerce. We formulate our advanced oral probiotic supplement using 3.5 billion CFU of premium beneficial probiotic strains and clinically audited natural botanicals. We are confident in the purity, safety, and oral microbiome balancing capacity of our product.

Nevertheless, human biological systems are uniquely complex. Oral pH, baseline microflora balance, dietary patterns, and salivary enzymes vary significantly across individuals. While tens of thousands of customers report outstanding improvements in tooth firmness, gum health, and fresh breath, we understand that no single dietary supplement delivers identical physiological responses for every consumer. For this reason, we provide a transparent, unambiguous, sixty (60) day return and refund policy governed by the terms outlined on this page.

2. The 60-Day Evaluation Window & Eligibility

The 60-day satisfaction guarantee commences precisely on the calendar date your order is officially marked as delivered by the postal carrier tracking service (e.g., USPS, FedEx, or international postal partner), or on the order dispatch notification date as registered within the merchant transaction database.

What Qualifies for a Refund:

• Single Bottle Purchases: Unopened, opened, partially used, or completely consumed bottles are fully eligible within the 60-day calendar timeframe;
• Multi-Bottle Bundles (3-Bottle and 6-Bottle Packages): You may open and use multiple containers. To qualify for a complete package refund, you must return all physical containers included in your purchase—whether they are full, partially used, or completely empty;
• Purchases via Official Merchant Channels: Refunds are exclusively granted to orders verified through our authorized retail billing vendor, ClickBank® (Click Sales, Inc.), tied to an authentic order identification number.

3. Step-by-Step Return Authorization (RMA) Process

To guarantee that your return parcel is recognized, inventoried, and refunded without preventable warehouse delays, you must follow our standardized four-step Return Merchandise Authorization (RMA) workflow:

Parcels received at fulfillment depots without an assigned RMA number or order reference slip run the risk of delayed cataloging or warehouse misplacement. We strongly encourage customers to notify customer service with their outbound return tracking code as soon as the package is deposited with the courier.

4. Merchant Settlement & Payment Gateway Procedures

All retail financial transactions for ProDentim™ are processed and audited through authorized payment processors such as ClickBank® (Click Sales, Inc., Delaware, USA). As the recognized merchant of record, ClickBank manages all credit card debits, SSL encryption, security fraud screening, and monetary reversals.

When our fulfillment warehouse team scans your return parcel, a notification is automatically triggered to ClickBank's accounting engine. Refunds are issued exclusively back to the original source of funding used during checkout (e.g., Visa, MasterCard, American Express, Discover, or PayPal). We are legally barred from issuing refunds to third-party accounts, alternative credit cards, cash, or wire transfers.

Banking Settlement Timelines:

• Credit and Debit Cards: While merchant approvals are submitted within 24 to 48 hours of return processing, your issuing bank or credit institution generally requires between three (3) and seven (7) additional business days to credit your balance statement;
• PayPal Transactions: Funds reversed via PayPal typically reflect in the consumer’s account balance within 24 to 48 hours following system authorization;
• International Financial Institutions: For customers outside the United States, currency conversions and overseas banking clearings may take up to ten (10) business days depending on domestic bank policies.

5. Shipping Fees, Restocking & Return Postage

In alignment with standard industry consumer protection guidelines, our 100% money-back guarantee applies to the entire net purchase price paid for the ProDentim™ supplement itself. Please review the specific fee boundaries below:

• Product Price Refund: You will receive a 100% refund of the total purchase amount paid for all bottles of the supplement;
• Original Shipping & Handling Fees: Initial shipping and handling charges (if applied on single-bottle orders or international consignments) represent non-recoverable carrier expenditures incurred with postal couriers and are non-refundable;
• Zero Restocking Surcharges: We do NOT charge restocking fees, bottle inspection penalties, or administrative processing fees on authorized returns;
• Return Postage: Consumers are solely responsible for prepaying return postage costs to deliver the parcel to our return warehouse. We do not generate prepaid shipping return labels. We strongly recommend selecting delivery confirmation or postal tracking to verify receipt.

6. Damaged, Defective, or Incorrect Deliveries

Our dispatch centers take great care in packaging ProDentim™ bottles with protective materials. However, transit shocks or shipping mishandling can occasionally lead to bottle breakage, damaged safety seals, or incorrect shipments.

If your order arrives with broken seals, crushed containers, or an inaccurate quantity, please contact our support department within forty-eight (48) hours of delivery:

1. Capture clear photographic evidence of the damaged parcel, exterior shipping label, and affected bottle seals;
2. Submit an urgent priority support ticket containing your order number and attached photographs;
3. Our team will immediately dispatch a complimentary replacement bottle or package via expedited shipping at zero additional expense to you, without requiring you to return the broken glass or damaged items.

7. International Shipments & Customs Complications

We gladly serve oral health seekers across multiple international regions. However, international shipments are subject to the sovereign customs authorities, border border controls, and trade regulations of each destination nation:

• Customs Fees & Tariffs: Value-Added Taxes (VAT), regional import tariffs, customs processing surcharges, or courier brokerage fees assessed by local border agencies are strictly non-refundable;
• Customs Rejections or Regulatory Hold: If an overseas order is rejected by your domestic customs agency because of regional restrictions on dietary supplements or botanical ingredients, we will issue a full refund for the product value once the rejected package is safely returned to our US distribution hub;
• Delivery Confirmation: If an international customer provides an invalid, inaccurate, or incomplete shipping address resulting in carrier return or parcel abandonment, re-shipment postage may apply.

8. Chargeback Policy & Consumer Protection Mediation

We take pride in our rapid, respectful customer service and honor every legitimate refund request submitted within our 60-day policy. Initiating an unauthorized financial chargeback or payment dispute through your bank or credit card company prior to contacting our support desk unnecessarily stalls the refund process, as banks freeze dispute claims for thirty (30) to ninety (90) days pending formal audit.

If you experience any dissatisfaction or delay, we earnestly request that you reach out to our dedicated support representatives first. We are committed to resolving your concern directly and executing your full refund significantly faster than credit card dispute channels. In instances of suspected chargeback abuse, fraudulent order harvesting, or duplicate claims, we reserve the right to submit fulfillment records, postal carrier tracking GPS logs, and delivery signature receipts to financial fraud prevention agencies.

9. Digital Bonuses & Promotional Gifts Retention

When purchasing the 3-bottle or 6-bottle bundle of ProDentim™, customers gain complimentary access to two exclusive digital health guides: “Bad Breath Gone: One Day Detox” and “Hollywood White Teeth at Home”.

We believe in providing unconditional value. In the event that you decide to request a 100% money-back refund on your physical supplement bottles, you are warmly invited to keep both bonus publications with our compliments. You will never be billed for these promotional gifts, nor will their manufacturer retail prices ($109 each) ever be deducted from your product refund.

10. Unauthorized Resellers & Counterfeit Warning

This refund policy applies strictly and exclusively to authentic ProDentim™ dietary supplements purchased through our official website portal (en-g-prodentim.org) and authorized merchant funnels. We do not distribute wholesale inventory to unauthorized third-party marketplace vendors operating on platforms like Amazon, eBay, Walmart, or unauthorized third-party pharmacies.

We cannot verify the chemical integrity, safety standards, storage conditions, or authenticity of bottles bought from unauthorized resellers. Consequently, any purchases executed through non-official third-party marketplaces are strictly ineligible for our 60-day satisfaction guarantee, replacements, or merchant refunds. Always ensure you purchase through our official web pages to secure complete guarantee protection.